Black Card Day FAQ
WHAT IS THE BLACK CARD DAY?
Black Card Day is a one-day sale exclusively for Black Card Members, to shop store-wide discounts for 24 hours. During Black Card Day our website will be locked off to non-members.
WHEN IS THE BLACK CARD DAY?
Black Card Day Times
UK AND IRELAND
- Starts: 08:00 BST, on Thursday, September 1st
- Ends: 08:00 BST, on Friday, September 2nd
- Starts: 00:00 PT, on Thursday, September 1st
- Ends: 00:00 PT, on Friday, September 2nd
- Starts: 09:00 CEST, on Thursday, September 1st
- Ends: 09:00 CEST, on Friday, September 2nd
- Starts: 16:00 JST, on Thursday, September 1st
- Ends: 16:00 JST, on Friday, September 2nd
- Starts: 16:30 ACST, on Thursday, September 1st
- Ends: 16:30 ACST, on Friday, September 2nd
- Starts: 03:00 ET, on Thursday, September 1st
- Ends: 03:00 ET, on Friday, September 2nd
BOXRAW BLACK CARD
WHAT IS BLACK CARD?
Boxing’s global members-only lifestyle club. By signing up for the BOXRAW Black Card, members will get their hands on exclusive boxing experiences and BOXRAW rewards. For more information click here
WHAT ARE BLACK CARD POINTS AND HOW DO I USE THEM?
Once you sign up, you will be able to start earning points by making purchases on our site and completing activities, such as following our social channels and referring friends.
As you gather points, you will be able to redeem them as FREE Gift Cards and move through tiers to earn exclusive benefits and rewards.
HOW CAN I GAIN ACCESS TO BLACK CARD DAY?
Existing Black Members:
If you are already a Black Card Member, you will be emailed with your unique access code to unlock our website, on the morning of the sale.
If you need to be reminded of your access code, there will be a section on the website homepage for you to input the email registered to your black card account and request your access code. You can then use this code to unlock the website and shop the sale.
If you are not yet a Black Card Member, you can sign up for a free account right up until sale starts here.
MAKING AN ORDER, SHIPPING & RETURNS
HOW LONG WILL SHIPPING TAKE?
We have put extra measures in place to meet the high demand for orders during this busy time. We’ll be working around the clock to ensure orders are sent in a timely manner.
Due to the high volume of orders that we have received over Black Card Day, there may be up to a 3 working day delay in dispatching your order.
If you have paid for express delivery, you will receive your order in 1-3 working days from when the item is dispatched.
Tracking may take up to 24 hours to update, once you have received your shipping confirmation email.
CAN I STILL MAKE RETURNS?
All orders currently have a 30-day returns period and this will continue to apply for purchases made during Black Card Day.
You can find out how to make returns here.
CAN I CANCEL/EDIT MY ORDER?
Due to the Black Card day volume, once you have made your purchase we will be unable to make any changes. If you change your mind about an item you have ordered, you will be able to make a return once the package arrives. This includes changing size, product, colour, or shipping address. If you do want to make a change, we recommend placing a new order and returning any unwanted items.
WHEN WILL MY ORDER BE CONFIRMED?
Your order will be confirmed after you have checked out and payment has been accepted.
Adding an item to your cart does not reserve the stock for your final checkout.
Stock is only allocated to your order once the payment has been accepted and the order is confirmed.
If any items you have ordered go out of stock, the items will be refunded and any remaining items will be dispatched. You will be notified via email of any changes to your orders.
WHAT SIZES SHOULD I BUY?
Our online size guides can be used to determine your correct size. You can find a size guide on each product page, just above the size selector bar. If you have any questions just reach out to us on Live Chat or at firstname.lastname@example.org.
WILL ITEMS BE RESTOCKED FOR BLACK CARD DAY?
We will not be restocking during Black Card Day so please be quick in making your purchases to avoid disappointment in missing out. Stock will go quickly!
PAYMENT OPTIONS & ADDITIONAL DISCOUNTS
WHAT BUY NOW PAY LATER OPTIONS ARE AVAILABLE?
Klarna and Clearpay will continue to be available as payment options in the UK.
Afterpay and Sezzle can be used by those living in the US, and Sezzle is available for use in Canada.
Klarna is available for some of our EU customers as well as other buy now pay later services depending on your location.
For more information on what buy now pay later services are available click here
CAN I USE MY STUDENT, YOUTH, NHS, OR OTHER DISCOUNTS TOO?
All discounts including Black Card Points will be disabled for the duration of the sale.
HOW DO I FIND OUT MORE?
FOR MORE INFORMATION ABOUT BLACK CARD DAY OR ANY OTHER QUERIES, YOU MAY HAVE, PLEASE CHECK OUT OUR GENERAL FAQS HERE. OR REACH OUT TO US ON LIVE CHAT OR EMAIL AT CONTACT@BOXRAW.COM