Have you received my return yet?Updated a year ago

Once your return has been processed, we will let you know via email. If you’ve tracked your return as reaching our warehouse but haven’t yet received an email, don’t be alarmed. Depending on the volume of returns we’re experiencing, it can take a few days to be processed into our system.

Once you’ve received your email notification that we’ve received your return, refunds and exchanges can take a further 10 working days to be processed.

If you do have any concerns, click here and get in touch with our customer care team, they’ll no doubt be able to answer any queries you may have!