We understand that from time to time that you will want to return an item for any reason. Check out our policy and see if you’re eligible to return your item.

We understand that from time to time you will want to return an item for any reason. Check out our policy and see if you&#x2019;re eligible to return your item:<ul><li>Items are eligible for returns within 30 days of receiving your order.</li><li>Item must be sent back with a returns form including your order information, without the returns form, we cannot always correctly identify the customer and may not be able to fulfil your return request.</li><li>Item must be unworn &amp; unwashed (no distinct odours, blemishes, signs of wear etc.)</li><li>We cannot accept underwear or socks for hygiene reasons &#x2013; no exceptions.</li><li>Items covered in animal/human hair will not be accepted</li><li>If you&#x2019;ve asked for an item which is more expensive than your return, we will contact you upon receiving the return to process the additional payment</li><li>All items are thoroughly inspected before any action is taken</li><li>Returns can take up to 10 days to process, so don&#x2019;t be alarmed if you&#x2019;ve tracked your return as delivered but haven&#x2019;t heard from us yet</li><li>Any items bought in conjunction with an offer (e.g. 2 t-shirts for &#xA3;XX) can only be returned to exchange for a like-for-like item unless all items included in the offer are returned</li><li>Items received after the 30-day returns period will be eligible for store credit only.</li><li>Exchanged orders will not be eligible for a refund if it&apos;s beyond the original order&apos;s 30-day returns period. The 30-day returns period starts from the original order delivery date.</li><li>If you received a free gift with your order and returned an item you must also return the gift or else you will be invoiced for the face value of the gift.</li></ul>If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received.If your return breaches our terms you will also be liable for the cost of delivery to return the item back to you.Any items purchased at an exhibition can only be returned for a like-for-like product or store credit, we will not be able to provide a cash refund.<a href="https://boxraw.returnlogic.com/">Start My Return</a>

What is your returns policy?

We offer free returns in the UK. We currently do not offer free returns for international orders. To make a return, follow these steps.

We offer free returns in the UK within 30 days. We currently do not offer free returns for international orders. To make a return, follow the steps below:<ol><li>Head over to our returns portal.<ul><li>UK customers click <a href="https://boxrawuk.returnlogic.com/">here</a></li><li>European customers click <a href="https://boxraweu.returnlogic.com/">here</a></li><li>US/ROW customers click <a href="https://boxraw.returnlogic.com/">here</a></li></ul></li><li>Enter your order number and email address (don&#x2019;t forget to include &#x201C;#&#x201D; before your order number).</li><li>Select the items you want to return.</li><li>Select your return method (Exchange, Store Credit or Refund).</li><li>Send the items back with your order confirmation sheet (included in the order bag). </li></ol>Please note: all items returned must be unworn in the original condition with tags and packaging.&#xA0;You are not obliged to use our free returns services we offer, but should you choose not to, you will be completely liable for the cost of returning your goods.Returns must be received by our team within 30 days of your initial inception.Returns can take up to 5-10 business days to process once received. Need to check the status of your return? Simply log onto the returns portal with the order number and email address and see the latest update!

Are returns free?

Returning your items is easy! Please note: all items returned must be unworn in the original condition with tags and packaging.

Returning your items is easy!Follow these steps:<ol><li>Head over to our <a href="https://boxrawuk.returnlogic.com/">returns portal</a></li><li>Enter your order number and email address (don&#x2019;t forget to include &#x201C;#&#x201D;)</li><li>Select the items you want to return</li><li>Select your return method (Exchange, Store Credit or Refund)</li><li>Contact our <a href="https://boxraw.com/pages/contact-us">customer support</a> team to receive your free UK shipping label</li><li>Send the items back with your order confirmation sheet (included in the order bag)</li></ol> Please note: all items returned must be unworn in the original condition with tags and packaging.You are not obliged to use the free returns services we offer, but should you choose not to, you will be completely liable for the cost of returning your goods.Our team must receive returns within 30 days of your initial inception.Returns can take up to 5-10 working days to process once received.Need to check the status of your return?Simply log onto the returns portal with the order number and email address and see the latest update!<a href="https://boxrawuk.returnlogic.com/">Start My Return</a>

UK Returns

Returning your items is easy!Follow these steps:<ol><li>Head over to our <a href="https://boxraw.returnlogic.com/">returns portal</a></li><li>Enter your order number and email address</li><li>Select the items you want to return</li><li>Select your return method (Exchange, Store Credit or Refund)</li><li>Send the items back to our US warehouse with your order confirmation sheet (included in the order bag)</li></ol>Please note: all items returned must be unworn in the original condition with tags attached and packaging.Returns must be received by our team within 30 days of your initial inception.We recommend using a tracked economy service.Returns take 5-10 business days to process once received.Need to check the status of your return?Simply log onto the returns portal with the order number and email address and see the latest update!<a href="https://boxraw.returnlogic.com/">Start My Return</a>

US Returns

Returning your items is easy!Follow these steps:<ul><li>Head over to our <a href="https://boxraweu.returnlogic.com/">returns portal</a></li><li>Enter your order number and email address (don&#x2019;t forget to include &#x201C;#&#x201D; before your order number)</li><li>Select the items you want to return</li><li>Select your return method (Exchange, Store Credit or Refund)</li><li>Receive your returns instructions (We recommend using a tracked economy service)</li><li>Send the items back with your order confirmation sheet (included in the order bag)</li><li>Please make sure you declare the shipment as a return to avoid being charged to destination.</li></ul>&#xA0;Please note: all items returned must be unworn in the original condition with tags and packaging.&#xA0;Our team must receive returns within 30 days of your initial inception.Returns take 5-10 business days to process once received.Need to check the status of your return?Simply log onto the returns portal with the order number and email address and see the latest update!<a href="https://boxraweu.returnlogic.com/" id="isPasted">Start My Return</a>

EU Returns

Returning your items is easy!Follow these steps:<ul><li>Head over to our <a href="https://boxraw.returnlogic.com/">returns portal</a></li><li>Enter your order number and email address (don&#x2019;t forget to include &#x201C;#&#x201D; before your order number).</li><li>&#xA0;Select the items you want to return</li><li>Select your return method (Exchange, Store Credit or Refund)</li><li>Receive your returns instructions (We recommend using a tracked economy service)</li><li>Send the items back with your order confirmation sheet (included in the order bag)</li><li>Please make sure you declare the shipment as a return to avoid being charged on arrival to the UK</li></ul>Please note: all items returned must be unworn in the original condition with tags and packaging.&#xA0;Our team must receive returns within 30 days of your initial inception.Returns take 5-10 working days to process once received.Need to check the status of your return?Simply log onto the returns portal with the order number and email address and see the latest update!<a href="https://boxraw.returnlogic.com/">Start My Return</a>

I’m an international customer, how do I make a return?

To make a return, follow these steps. Your gift card will be refunded first, then your original method of payment will be credited.

Our team must receive returns within 30 days of your initial inception. To make a return, follow the steps below:<ol><li>Head over to our <a href="https://boxraw.returnlogic.com/">returns portal</a>.</li><li>Enter your order number and email address (don&#x2019;t forget to include &#x201C;#&#x201D; before your order number).</li><li>&#xA0;Select the items you want to return.</li><li>Select your return method (Exchange, Store Credit or Refund).</li><li>Receive your free UK shipping label.</li><li>Send the items back with your order confirmation sheet (included in the order bag).</li></ol>Refunds will be credited to your original method of payment. Your gift card will be refunded first and you can then use the original code for future orders!

I placed an order using my gift card & now want to return the items

Once your return has been processed, we will let you know via email. If you’ve tracked your return as reaching our warehouse but haven’t yet received an email, don’t be alarmed, it can take a few days to be processed into our system.

Once your return has been processed, we will let you know via email. If you&#x2019;ve tracked your return as reaching our warehouse but haven&#x2019;t yet received an email, don&#x2019;t be alarmed. Depending on the volume of returns we&#x2019;re experiencing, it can take a few days to be processed into our system.Once you&#x2019;ve received your email notification that we&#x2019;ve received your return, refunds and exchanges can take a further 10 working days to be processed.If you do have any concerns, <a href="https://boxraw.com/pages/contact-us">click here</a> and get in touch with our customer care team, they&#x2019;ll no doubt be able to answer any queries you may have!

Returns