What is your returns policy?Updated 3 days ago
We understand that from time to time you will want to return an item for any reason. Check out our policy and see if you’re eligible to return your item:
Return Period and Deadlines
- We have a 30-day return period. Orders placed between November 1st and December 31st can be returned until January 31st. Returns received after the applicable returns period are subject to approval and, if approved, will be eligible for store credit only.
General Return Requirements
- Items must be sent back with a return form including your order information. Without the returns form, we may not be able to correctly identify the customer or order number and may not be able to fulfil your return request.
- Items must be unworn, unwashed, and in resalable condition, with the original hangtag still attached. Items must be free from distinct odours, blemishes, stains, and other signs of wear. Items covered in animal or human hair will not be accepted.
- All returned items are inspected by our warehouse team before a refund, exchange, store credit or other resolution is processed.
Product-Specific Restrictions
- Impello Boxing Boots: For standard returns, boots must be unworn and returned with the original hangtags and packaging, with the box in good condition. If you believe your boots are faulty or defective, please contact Customer Service before returning them. Faulty or defective boots may be subject to additional review, and we may request that the boots be returned for inspection before determining the appropriate resolution.
- Strike Boxing Gloves: If you believe your gloves are faulty or defective, the gloves must be returned to our Return Center for inspection before a replacement, refund, exchange or other resolution can be approved. Gloves must be unworn and returned with the two original hangtags (one per glove) and packaging, with the box in good condition.
- Underwear and Socks: For hygiene reasons, underwear cannot be returned under any circumstances. Socks can only be returned if they remain in their original, unopened packaging, including the outer plastic packaging, cardboard sock hanger card, and original plastic tagging fasteners. No exceptions.
- Limited edition items are final sale and are not eligible for refunds.
Faulty or Defective Items
- Faulty or defective items: If you believe an item is faulty or defective, please contact our Customer Service team. Depending on the product and nature of the issue, we may request additional information or images to help assess the issue. Where a return is required, the item must be received and inspected by our warehouse team before a replacement, refund, exchange or other resolution can be approved.
Promotional Offers, Gifts & Sales Price Rules
- Items purchased as part of a promotional offer (e.g. 2 T-shirts for £XX) can only be returned for a like-for-like exchange unless all items included in the offer are returned.
- If you received a free gift with your order and returned an item you must also return the gift or else you will be invoiced for the face value of the gift.
- If you purchased an item during a sale and wish to exchange it for a different design, the original sale price will no longer apply. The exchange will be based on the regular price of the new item selected. Sale prices are only valid at the time of the original purchase and are not extended to exchanges.
- Any items purchased at an exhibition can only be returned for a like-for-like product or store credit, we will not be able to provide a cash refund.
Exchanges and Additional Payments
- If you’ve asked for an item which is more expensive than your return, we will contact you upon receiving the return to process the additional payment.
- Exchanged orders will not be eligible for a refund if it's beyond the original order's 30-day returns period. The 30-day return period starts from the original order delivery date.
Processing Times
- Returns can take up to 10 days to process, so don’t be alarmed if you’ve tracked your return as delivered but haven’t heard from us yet. There will be an extra 5 working days to process returns during the Black Friday period.
Policy Enforcement
- If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received. You will also be liable for the cost of delivery to return the item back to you.