My order has been flagged as potentially fraudulent, what do I do?Updated a year ago

At BOXRAW, we value our customers above all, therefore, their safety always comes first. In order to ensure our customers, have a safe experience at BOXRAW, we may have to ask you for additional information in the case of your order being flagged as potentially fraudulent by our fraud team. We apologize if this isn’t the case and we will always ensure that your order is dealt with promptly and resolved as quickly as possible.

How do I know if my order has been flagged as fraudulent?

If our fraud team has flagged your order as potentially fraudulent, we will email you directly to inform you!

Why has my order been flagged as fraudulent?

Your order has been flagged as potentially fraudulent due to characteristics which are analyzed by our fraud team.

What happens if I don’t provide the documents?

To validate your order, we will require: a copy of your photo ID e.g. Driving License or Passport. Also, we will require proof of your billing address, e.g. a bank statement, phone bill or utility bill which states the billing address.

When providing these documents, feel free to cover up any important dates or numbers, if you wish to do so!

How can I validate my order?

If you don’t provide the documents for any reason, or we haven’t heard from you within 7 days of us sending you an email then we will cancel your order and refund you right away!

Please note: Any documents sent to us will be kept completely confidential and under no circumstances will be passed on to any third parties.