Once your order has been dispatched, you’ll receive your shipping confirmation email containing your tracking information. With the tracking information, you will be able to follow your order from our warehouse right up to the moment it is delivered.
There are two ways for you to view your gift card balance. The reason why we don’t display the balance elsewhere is to keep the information safe by avoiding the information shown through multiple platforms/logins.
We aim to dispatch all orders within 1-2 business days of the order being placed. Once your order has been dispatched, you’ll receive your shipping confirmation email.
In the unlikely event you have received a defective item, please contact us immediately with the following information. Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or exchange.
In order to ensure our customers have a safe experience at BOXRAW, we may have to ask you for additional information in the case of your order being flagged as potentially fraudulent by our fraud team.
In the event that you’ve received your order and you find an item is missing, we may have removed the item due to being out of stock. In this instance, you will be contacted via email and given the option to choose an alternative item. If we have rec
We’re pretty quick at getting your orders out the door, so if you do wish to cancel/amend your order, please contact us immediately with the following information.
Status ‘complete’ simply means your order has been fulfilled by our warehouse team and it’s currently on the way to you. You will receive a shipping confirmation detailing your tracking information.
In the unlikely event you have received an incorrect item, please contact us immediately, including the follow information. Once you have sent this information over, our team can work to rectify the problem and send you out the correct item.