My order is marked delivered, but I haven't received itUpdated 3 hours ago

Sorry to hear that! Parcels marked as delivered usually turn up quickly, so please check the following first:

1. Check your tracking. It may show where your parcel was left, such as a safe place or with a neighbour. Some couriers also include a photo.
2. Look around your property. Check porches, bins, sheds and any other safe places, and ask anyone else at your address.
3. Ask your neighbours, building reception or mailroom, in case it was left with them.
4. Check your delivery address. Make sure the address in your order confirmation email is correct.
5. Wait 24 hours. Couriers sometimes mark parcels as delivered shortly before they actually arrive.

If you still can’t find your parcel, please contact our Customer Service Team with your order number, and we’ll look into it with the courier for you. We may ask you to sign a short form confirming that you haven’t received your parcel. The courier needs this to investigate, so please return it as soon as you can.