BOXRAW Support

We currently do not ship to the following places:<ul><li style="line-height: 2;">Belarus</li><li style="line-height: 2;">Cuba</li><li style="line-height: 2;">Iran</li><li style="line-height: 2;">North Korea</li><li style="line-height: 2;">Russia</li><li style="line-height: 2;">Syria</li><li style="line-height: 2;">Ukraine</li></ul>

We currently do not ship to the following places:

Shipping Exclusion List

Delivery

How do I track my order?

How can I check my BOXRAW gift card balance?

Where is my order?

I’ve received a faulty item

My order has been flagged as potentially fraudulent, what do I do?

There is something missing from my order

I want to cancel/amend my order

My order status is complete, does that mean it should have been delivered?

I have received an incorrect item in my order

Orders

COVID-19 Delays

Does BOXRAW deliver to PO Boxes?

Shipping Options – United Kingdom

Shipping Options – North & South America

Shipping Options – Europe (Excluding UK)

Shipping Options – Australasia

Shipping Options – Asia

Shipping Options – Africa

Customs & Import Charges

What is your returns policy?

Are returns free?

UK Returns

US Returns

EU Returns

I’m an international customer, how do I make a return?

I placed an order using my gift card & now want to return the items

Have you received my return yet?

Returns

Size Guide

Does BOXRAW have a store I can visit?

How do I wash my BOXRAW gear?

Size Guide & Product Info

How can I pay for my order?

Clearpay – Buy Now Pay Later (UK Only)

Klarna – Buy Now, Pay Later (UK Only)

NHS Discount (UK Only)

Student Discount

Afterpay – Buy Now, Pay Later (US Only)

Military Discount (USA)

Buy Now Pay Later with Sezzle (Canada Only)

Payment Options / Buy Now Pay Later (EU Only)

What currencies can I view in?

An item I own is now a lower price, can you refund me the difference?

I’ve received a gift card, what do I do with it?

This item was on sale previously, can I get it at the sale price?

My discount code isn’t working

Payments, Discounts & Gift Cards

I have forgotten my password

Sponsorships

I need to update my address

Account

Black Card

Shipping Exclusion ListUpdated 2 months ago