There is something missing from my order

In the event that you’ve received your order and you find an item is missing, we may have removed the item due to being out of stock. In this instance, you will be contacted via email and given the option to choose an alternative item.

If we have received no response within 48 hours of this email, the item will be refunded from your order and the remaining items sent.

If you haven’t received an email notification about an item being out of stock, but you’re still missing an item, please contact us immediately with the following information: 

  • Order Number
  • Missing Item(s) 

Our support team will look into the matter and will resolve the issue for you as quickly as possible.

Can’t find what you’re looking for?

Contact us on our instant experience channels.