I’ve received a faulty item

In the unlikely event you have received a defective item, please contact us immediately with the following information: 

  • Your order number
  • Which item is damaged
  • A description
  • Photographic evidence

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or exchange.

Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly. 

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time and we don’t always require the faulty item back.