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  • folder icon closed folder iconOrders
    • How do I track my order?
    • How can I check my BOXRAW gift card balance?
    • Where is my order?
    • I’ve received a faulty item
    • My order has been flagged as potentially fraudulent, what do I do?
    • There is something missing from my order
    • I want to cancel/amend my order
    • My order status is complete, does that mean it should have been delivered?
    • I have received an incorrect item in my order.
  • folder icon closed folder iconDelivery
    • COVID-19 Delays
    • Express Delivery (DHL)
    • Does BOXRAW deliver to PO Boxes?
    • Shipping Options – United Kingdom
    • Shipping Options – North & South America
    • Shipping Options – Europe (Excluding UK)
    • Shipping Options – Australasia
    • Shipping Options – Asia
    • Shipping Options – Africa
    • Customs & Import Charges
  • folder icon closed folder iconReturns
    • US Returns
    • Are returns free?
    • UK Returns
    • What is your returns policy?
    • I’m an international customer, how do I make a return?
    • I placed an order using my gift card & now want to return the items
    • Have you received my return yet?
  • folder icon closed folder iconSize Guide & Product Info
    • Size Guide
    • Does BOXRAW have a store I can visit?
    • How do I wash my BOXRAW gear?
    • Women’s Size Guide
  • folder icon closed folder iconPayments, Discounts & Gift Cards
    • Military Discount (USA)
    • NHS Discount
    • Buy Now Pay Later with Sezzle (Canada Only)
    • Military Discounts (UK)
    • What currencies can I view in?
    • Afterpay – Buy Now, Pay Later (US Only)
    • Student Discount
    • Klarna – Buy Now, Pay Later (UK Only)
    • An item I own is now a lower price, can you refund me the difference?
    • I’ve received a gift card, what do I do with it?
    • This item was on sale previously, can I get it at the sale price?
    • My discount code isn’t working
    • How can I pay for my order?
  • folder icon closed folder iconAccount
    • I have forgotten my password
    • Sponsorships
    • I need to update my address
  1. Home
  2. Support
  3. Returns
Updated on November 24, 2020

Support

  • folder icon closed folder iconOrders
    • How do I track my order?
    • How can I check my BOXRAW gift card balance?
    • Where is my order?
    • I’ve received a faulty item
    • My order has been flagged as potentially fraudulent, what do I do?
    • There is something missing from my order
    • I want to cancel/amend my order
    • My order status is complete, does that mean it should have been delivered?
    • I have received an incorrect item in my order.
  • folder icon closed folder iconDelivery
    • COVID-19 Delays
    • Express Delivery (DHL)
    • Does BOXRAW deliver to PO Boxes?
    • Shipping Options – United Kingdom
    • Shipping Options – North & South America
    • Shipping Options – Europe (Excluding UK)
    • Shipping Options – Australasia
    • Shipping Options – Asia
    • Shipping Options – Africa
    • Customs & Import Charges
  • folder icon closed folder iconReturns
    • US Returns
    • Are returns free?
    • UK Returns
    • What is your returns policy?
    • I’m an international customer, how do I make a return?
    • I placed an order using my gift card & now want to return the items
    • Have you received my return yet?
  • folder icon closed folder iconSize Guide & Product Info
    • Size Guide
    • Does BOXRAW have a store I can visit?
    • How do I wash my BOXRAW gear?
    • Women’s Size Guide
  • folder icon closed folder iconPayments, Discounts & Gift Cards
    • Military Discount (USA)
    • NHS Discount
    • Buy Now Pay Later with Sezzle (Canada Only)
    • Military Discounts (UK)
    • What currencies can I view in?
    • Afterpay – Buy Now, Pay Later (US Only)
    • Student Discount
    • Klarna – Buy Now, Pay Later (UK Only)
    • An item I own is now a lower price, can you refund me the difference?
    • I’ve received a gift card, what do I do with it?
    • This item was on sale previously, can I get it at the sale price?
    • My discount code isn’t working
    • How can I pay for my order?
  • folder icon closed folder iconAccount
    • I have forgotten my password
    • Sponsorships
    • I need to update my address

Returns

Articles

  • US Returns
  • Are returns free?
  • UK Returns
  • What is your returns policy?
  • I’m an international customer, how do I make a return?
  • I placed an order using my gift card & now want to return the items
  • Have you received my return yet?
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